APA (7th ed.) Citation

Stauss, B., & Seidel, W. (2019). Effective Complaint Management: The Business Case for Customer Satisfaction (2nd ed. 2019.). Springer International Publishing : Imprint: Springer. https://doi.org/10.1007/978-3-319-98705-7

Chicago Style (17th ed.) Citation

Stauss, Bernd, and Wolfgang Seidel. Effective Complaint Management: The Business Case for Customer Satisfaction. 2nd ed. 2019. Cham: Springer International Publishing : Imprint: Springer, 2019. https://doi.org/10.1007/978-3-319-98705-7.

MLA (8th ed.) Citation

Stauss, Bernd, and Wolfgang Seidel. Effective Complaint Management: The Business Case for Customer Satisfaction. 2nd ed. 2019. Springer International Publishing : Imprint: Springer, 2019. https://doi.org/10.1007/978-3-319-98705-7.