Παραπομπή σε μορφή APA (7η εκδ.)

Stauss, B., & Seidel, W. (2019). Effective Complaint Management: The Business Case for Customer Satisfaction (2nd ed. 2019.). Springer International Publishing : Imprint: Springer. https://doi.org/10.1007/978-3-319-98705-7

Παραπομπή σε μορφή Chicago (17η εκδ.)

Stauss, Bernd, και Wolfgang Seidel. Effective Complaint Management: The Business Case for Customer Satisfaction. 2nd ed. 2019. Cham: Springer International Publishing : Imprint: Springer, 2019. https://doi.org/10.1007/978-3-319-98705-7.

Παραπομπή σε μορφή MLA (8th εκδ.)

Stauss, Bernd, και Wolfgang Seidel. Effective Complaint Management: The Business Case for Customer Satisfaction. 2nd ed. 2019. Springer International Publishing : Imprint: Springer, 2019. https://doi.org/10.1007/978-3-319-98705-7.