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03011nam a22004695i 4500 |
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978-3-540-29860-1 |
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DE-He213 |
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20151204184654.0 |
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cr nn 008mamaa |
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100301s2007 gw | s |||| 0|eng d |
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|a 9783540298601
|9 978-3-540-29860-1
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|a 10.1007/978-3-540-29860-1
|2 doi
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|a T55.4-60.8
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|a TGP
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|a TEC009060
|2 bisacsh
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|a 670
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|a Advances in Services Innovations
|h [electronic resource] /
|c edited by Dieter Spath, Klaus-Peter Fähnrich.
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|a Berlin, Heidelberg :
|b Springer Berlin Heidelberg,
|c 2007.
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| 300 |
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|a VIII, 312 p.
|b online resource.
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a text file
|b PDF
|2 rda
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|a Service Engineering -- Service Engineering: State of the Art and Future Trends -- Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers -- Architecture for Service Engineering — The Design and Development of Industrial Service Work -- An engineering tool for the conceptual design of service systems -- Integrated Development of Software and Service — The Challenges of IT-Enabled Service Products -- Service Management -- From Service Management towards Service Competence An Entrepreneurial Approach -- Innovation and Learning in Services - The Involvement of Employees -- Managing Service Networks’ Success -- Success Factors in New Service Development and Value Creation through Services -- Service Marketing -- Sustainable Advantages in Service Industries How Can Early Entrants Outperform Latecomers in Service Markets? -- Satisfaction Measurement within the Customer Relationship Life Cycle -- Sustainable Service Research -- Strengthening the Services Sector — Needs for Action and Research -- Standardisation in the Service Sector for Global Markets -- Research and Development for a Sustainable Services Sector -- Future research topics and calls for action.
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| 520 |
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|a The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.
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| 650 |
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|a Engineering.
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| 650 |
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|a Organization.
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| 650 |
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|a Planning.
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| 650 |
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|a Industrial engineering.
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| 650 |
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|a Production engineering.
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| 650 |
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4 |
|a Engineering.
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| 650 |
2 |
4 |
|a Industrial and Production Engineering.
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| 650 |
2 |
4 |
|a Organization.
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| 700 |
1 |
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|a Spath, Dieter.
|e editor.
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| 700 |
1 |
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|a Fähnrich, Klaus-Peter.
|e editor.
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| 710 |
2 |
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|a SpringerLink (Online service)
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|t Springer eBooks
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|i Printed edition:
|z 9783540298588
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|u http://dx.doi.org/10.1007/978-3-540-29860-1
|z Full Text via HEAL-Link
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| 912 |
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|a ZDB-2-ENG
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| 950 |
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|a Engineering (Springer-11647)
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