Advances in Services Innovations
The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.
| Συγγραφή απο Οργανισμό/Αρχή: | |
|---|---|
| Άλλοι συγγραφείς: | , |
| Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
| Γλώσσα: | English |
| Έκδοση: |
Berlin, Heidelberg :
Springer Berlin Heidelberg,
2007.
|
| Θέματα: | |
| Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- Service Engineering
- Service Engineering: State of the Art and Future Trends
- Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers
- Architecture for Service Engineering — The Design and Development of Industrial Service Work
- An engineering tool for the conceptual design of service systems
- Integrated Development of Software and Service — The Challenges of IT-Enabled Service Products
- Service Management
- From Service Management towards Service Competence An Entrepreneurial Approach
- Innovation and Learning in Services - The Involvement of Employees
- Managing Service Networks’ Success
- Success Factors in New Service Development and Value Creation through Services
- Service Marketing
- Sustainable Advantages in Service Industries How Can Early Entrants Outperform Latecomers in Service Markets?
- Satisfaction Measurement within the Customer Relationship Life Cycle
- Sustainable Service Research
- Strengthening the Services Sector — Needs for Action and Research
- Standardisation in the Service Sector for Global Markets
- Research and Development for a Sustainable Services Sector
- Future research topics and calls for action.
