Design and Control of Workflow Processes Business Process Management for the Service Industry /

• Main Author: Reijers, Hajo A. (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2003.
• Edition: 1st ed. 2003.
• Series: Lecture Notes in Computer Science, 2617
• Subjects: Production management.; Computers.; Application software.; Database management.; User interfaces (Computer systems).; Operations Management.; Science, Humanities and Social Sciences, multidisciplinary.; Theory of Computation.; Information Systems Applications (incl. Internet).; Database Management.; User Interfaces and Human Computer Interaction.

The motivation behind the conception of this monograph was to advance scientific knowledge about the design and control of workflow processes. A workflow pr- ess (or workflow for short) is a specific type of business process, a way of or- nizing work and resources. Workflows are commonly found withi...

Table of Contents:

• Workflow Modeling
• Workflow Design
• Performance Evaluation of Workflows
• Resource Allocation in Workflows
• Heuristic Workflow Redesign
• System and Practical Experience
• Conclusion.