Παραπομπή σε μορφή APA (7η εκδ.)

SpringerLink (Online service), Lu, J., Zhang, G., & Ruan, D. (2007). E-Service Intelligence: Methodologies, Technologies and Applications. Springer Berlin Heidelberg.

Παραπομπή σε μορφή Chicago (17η εκδ.)

SpringerLink (Online service), Jie Lu, Guangquan Zhang, και Da Ruan. E-Service Intelligence: Methodologies, Technologies and Applications. Berlin, Heidelberg: Springer Berlin Heidelberg, 2007.

Παραπομπή σε μορφή MLA (8th εκδ.)

SpringerLink (Online service), et al. E-Service Intelligence: Methodologies, Technologies and Applications. Springer Berlin Heidelberg, 2007.