Experience Management Foundations, Development Methodology, and Internet-Based Applications /

• Main Author: Bergmann, Ralph (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2002.
• Edition: 1st ed. 2002.
• Series: Lecture Notes in Artificial Intelligence ; 2432
• Subjects: Artificial intelligence.; Application software.; Multimedia information systems.; Information technology.; Business-Data processing.; E-commerce.; Artificial Intelligence.; Information Systems Applications (incl. Internet).; Multimedia Information Systems.; Computer Appl. in Administrative Data Processing.; IT in Business.; e-Commerce/e-business.

This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications...

Table of Contents:

• 1. Introduction
• 2. Experience Management
• 3. Representing Experience
• 4. Assessing Experience Utility
• 5. Representing Knowledge for Adaptation
• 6. User Communication
• 7. Experience Retrieval
• 8. Experience Adaptation
• 9. Developing and Maintaining Experience Management Applications
• 10. Experience Management for Electronic Commerce
• 11. Experience Management for Self-Service and Help-Desk Support
• 12. Experience Management for Electronic Design Reuse.