Management by Measurement Designing Key Indicators and Performance Measurement Systems /

• Main Authors: Franceschini, Fiorenzo (Author), Galetto, Maurizio (Author), Maisano, Domenico (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg, 2007.
• Subjects: Business.; Leadership.; Organization.; Planning.; Operations research.; Decision making.; Information technology.; Business > Data processing.; Quality control.; Reliability.; Industrial safety.; Business and Management.; Business Strategy/Leadership.; Operation Research/Decision Theory.; IT in Business.; Quality Control, Reliability, Safety and Risk.

A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep "normative&qu...

Table of Contents:

• Quality and process indicators
• Indicators criticalities and curiosities
• The condition of uniqueness in process representation
• Performance indicators properties
• Designing a performance measurement system
• Indicators, measurements, preferences and evaluations: a scheme of classification according to the representational theory.