Services Science Fundamentals, Challenges and Future Developments /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Stauss, Bernd (Editor), Engelmann, Kai (Editor), Kremer, Anja (Editor), Luhn, Achim (Editor)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg, 2008.
• Subjects: Business.; Management science.; Management.; Industrial organization.; Business and Management.; Business and Management, general.; Industrial Organization.

The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be est...

Table of Contents:

• Editorial
• Editorial
• Services Science — Necessity and Conceptual Fundamentals
• Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines
• Service Engineering — A Transdisciplinary Approach in Service Research
• Services Science — Focus Research
• International Service Research — Status Quo, Developments, and Consequences for the Emerging Services Science
• Research on Services: From Exploring the “Residual” to Services Science
• Services Science — A Computer Scientist’s Perspective
• Research Needs in the European Service Sector — An Application-Oriented Perspective
• Services Science — Focus Teaching
• The Evolution and Discovery of Services Science in Business Schools
• The Perspective of Computer Science
• The Perspective of ABB Automation GmbH
• The Perspective of AFSM International
• Services Science — Focus Collaboration
• Services Science — Where Practice Meets Theory
• Services Science with a Focus on Academia and Company Collaboration
• The Perspective of Informatics
• The Perspective of Service Industries — The Perspective of Siemens AG
• The Perspective of IBM Deutschland GmbH.