Service Chain Management Technology Innovation for the Service Business /

• Main Author: Dorne, Raphael (Author)
• Corporate Author: SpringerLink (Online service)
• Other Authors: Voudouris, Christos (Editor), Lesaint, David (Editor), Owusu, Gilbert (Editor)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg, 2008.
• Subjects: Business.; Management.; Organization.; Planning.; Information technology.; Business > Data processing.; Application software.; Management information systems.; Computer science.; Business and Management.; IT in Business.; Information Systems Applications (incl. Internet).; Management of Computing and Information Systems.; Computer Appl. in Administrative Data Processing.

Service chain management enables service organisations to improve customer satisfaction and reduce operational costs through intelligent and optimised forecasting, planning and scheduling of the service chain, and its associated resources such as people, networks and other assets. The area is quite...