APA (7th ed.) Citation

Huber, M., & O’Gorman, S. (2008). From Customer Retention to a Holistic Stakeholder Management System: Living a Vision. Springer Berlin Heidelberg.

Chicago Style (17th ed.) Citation

Huber, Margit, and Susanne O’Gorman. From Customer Retention to a Holistic Stakeholder Management System: Living a Vision. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008.

MLA (8th ed.) Citation

Huber, Margit, and Susanne O’Gorman. From Customer Retention to a Holistic Stakeholder Management System: Living a Vision. Springer Berlin Heidelberg, 2008.