Performance Measurement Linking Balanced Scorecard to Business Intelligence /

• Main Authors: Tonchia, Stefano (Author), Quagini, Luca (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2010.
• Subjects: Business.; Management.; Leadership.; Information technology.; Business > Data processing.; Business and Management.; Business Strategy/Leadership.; IT in Business.

This book describes – in a precise but practical way – the most recent developments in Performance Measurement and the relative Performance Measurement Systems (PMS), whose most famous one is the Balanced Scorecard model. It is unique because of the integration of PMS theory (types of performances,...

Table of Contents:

• Performance Measurement and Indicators
• Cost and Productivity Performances
• Non-cost Performances
• Performance Measurement Systems
• Design and Integration of the PMS
• Performance Management: From Decision Support to Performance Governance
• Luxottica, a New “Vision” for the Supply Chain
• The Monte dei Paschi di Siena “Controlling Data Farm”, the CPM of the Oldest Bank in the World
• Sorgenia, Giving Energy to Performance.