Information Systems for eGovernment A Quality-of-Service Perspective /

• Main Authors: Viscusi, Gianluigi (Author), Batini, Carlo (Author), Mecella, Massimo (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2010.
• Subjects: Computer science.; Information technology.; Business > Data processing.; Application software.; Management information systems.; Computer Science.; Information Systems Applications (incl. Internet).; IT in Business.; Management of Computing and Information Systems.; Computer Appl. in Administrative Data Processing.

The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the context...

Table of Contents:

• eGovernment: A Complex Challenge
• The Different Facets of eGovernment Initiatives: Paradigms and Approaches
• Data Governance
• The eG4M Methodology at a Glance
• Strategic Planning
• eGovernment Vision Elicitation
• State Reconstruction
• eReadiness Assessment
• Quality Assessment
• Operational Planning
• Definition of Priority Services and Value Targets
• Choice of Projects
• A Reference Technological Architecture
• Guidelines for the Specification of New Administrative Processes
• eGovernment in Mediterranean Countries Public Administrations: Case Studies
• eGovernment Initiatives in Italy
• Tunisian Ministry of Agriculture Planning of New Services and Information Systems Integration.