SpringerLink (Online service), O‘Connor, R. V., Pries-Heje, J., & Messnarz, R. (2011). Systems, Software and Service Process Improvement: 18th European Conference, EuroSPI 2011, Roskilde, Denmark, June 27-29, 2011. Proceedings. Springer Berlin Heidelberg : Imprint: Springer.
Παραπομπή σε μορφή Chicago (17η εκδ.)SpringerLink (Online service), Rory V. O‘Connor, Jan Pries-Heje, και Richard Messnarz. Systems, Software and Service Process Improvement: 18th European Conference, EuroSPI 2011, Roskilde, Denmark, June 27-29, 2011. Proceedings. Berlin, Heidelberg: Springer Berlin Heidelberg : Imprint: Springer, 2011.
Παραπομπή σε μορφή MLA (8th εκδ.)SpringerLink (Online service), et al. Systems, Software and Service Process Improvement: 18th European Conference, EuroSPI 2011, Roskilde, Denmark, June 27-29, 2011. Proceedings. Springer Berlin Heidelberg : Imprint: Springer, 2011.
