Performance Measurement with the Balanced Scorecard A Practical Approach to Implementation within SMEs /

• Main Authors: Biazzo, Stefano (Author), Garengo, Patrizia (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2012.
• Series: SpringerBriefs in Business,
• Subjects: Business.; Accounting.; Bookkeeping.; Leadership.; Personnel management.; Business and Management.; Human Resource Management.; Accounting/Auditing.; Business Strategy/Leadership.
• Physical Description: X, 133 p. 59 illus. online resource.
• ISBN: 9783642247613
• ISSN: 2191-5482

Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.