Fundamentals of Business Process Management

• Main Authors: Dumas, Marlon (Author), La Rosa, Marcello (Author), Mendling, Jan (Author), Reijers, Hajo A. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013.
• Subjects: Computer science.; Management information systems.; Industrial management.; Software engineering.; Application software.; Computer Science.; Computer Appl. in Administrative Data Processing.; Business Process Management.; Information Systems Applications (incl. Internet).; Software Engineering.

Business Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates. Importantly, BPM is not about improving the way i...