Service Science in China

• Main Authors: Huo, Jiazhen (Author), Hong, Zhisheng (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013.
• Subjects: Business.; Production management.; Operations research.; Decision making.; Service industries.; Business and Management.; Services.; Operation Research/Decision Theory.; Operations Management.

A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management,...

Table of Contents:

• Preface
• Service Economy Knocks
• The Rise of Service Science
• The Connotation of Service Science
• Overview of Service Science Research System
• Service Philosophy
• Resource Allocation
• Operation Management
• Supporting System of Service Technology
• Service Science Application on Traditional Service Industries
• Application of Service Science in the Emerging Service Industries.