Engineering and Management of IT-based Service Systems An Intelligent Decision-Making Support Systems Approach /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Mora, Manuel (Editor), Marx Gómez, Jorge (Editor), Garrido, Leonardo (Editor), Pérez, Francisco Cervantes (Editor)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2014.
• Series: Intelligent Systems Reference Library, 55
• Subjects: Engineering.; Artificial intelligence.; Computational intelligence.; Computational Intelligence.; Artificial Intelligence (incl. Robotics).

Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following acade...

Table of Contents:

• Knowledge Management in ITSM: Applying the DIKW Model
• IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution
• DSS based IT Service Support Process Reengineering using ITIL: A Case Study
• Managing Cloud Services with IT Service Management practices
• Towards semantic support for business process integration Roberto
• Integrating ERP with Negotiation tools in Supply Chain
• Adaptive Applications: Definition and Usability in IT-based Service Systems Management
• Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management
• Improving Decision-Making for Clinical Research and Health Administration
• Improving IT Service Management with Decision-Making Support Systems.