Transforming Field and Service Operations Methodologies for Successful Technology-Driven Business Transformation /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Owusu, Gilbert (Editor), O’Brien, Paul (Editor), McCall, John (Editor), Doherty, Neil F. (Editor)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013.
• Subjects: Business.; Organization.; Planning.; Information technology.; Business > Data processing.; Management information systems.; Application software.; Business and Management.; IT in Business.; Computer Appl. in Administrative Data Processing.; Business Information Systems.; Business IT Infrastructure.

The drive to realise operational efficiencies, improve customer service, develop new markets, and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have e...