Hewing, M. (2014). Business Process Blueprinting: A Method for Customer-Oriented Business Process Modeling. Springer Fachmedien Wiesbaden : Imprint: Springer Gabler.
Παραπομπή σε μορφή Chicago (17η εκδ.)Hewing, Michael. Business Process Blueprinting: A Method for Customer-Oriented Business Process Modeling. Wiesbaden: Springer Fachmedien Wiesbaden : Imprint: Springer Gabler, 2014.
Παραπομπή σε μορφή MLA (8th εκδ.)Hewing, Michael. Business Process Blueprinting: A Method for Customer-Oriented Business Process Modeling. Springer Fachmedien Wiesbaden : Imprint: Springer Gabler, 2014.
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