Steps to Improved Firm Performance with Business Process Management Adding Business Value with Business Process Management and its Systems /

• Main Author: Hyötyläinen, Tahvo (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Wiesbaden : Springer Fachmedien Wiesbaden : Imprint: Springer Gabler, 2015.
• Series: Advances in Information Systems and Business Engineering
• Subjects: Business.; Management.; Industrial management.; Information technology.; Business > Data processing.; Business and Management.; IT in Business.; Innovation/Technology Management.

Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical suppo...

Table of Contents:

• Introduction to Business Process Management Maturity Models
• Historical Paths to BPM
• Describing Theory of the Stable State Work System
• Comparison of the BPM and ERP Initiatives
• Introduction to the Customer-Centric Approach.