Business Relationship Management and Marketing Mastering Business Markets /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Kleinaltenkamp, Michael (Editor), Plinke, Wulff (Editor), Geiger, Ingmar (Editor)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2015.
• Series: Springer Texts in Business and Economics,
• Subjects: Business.; Marketing.; Market research.; Leadership.; Sales management.; Business and Management.; Market Research/Competitive Intelligence.; Business Strategy/Leadership.; Sales/Distribution.
• Physical Description: VIII, 338 p. 85 illus. online resource.
• ISBN: 9783662438565
• ISSN: 2192-4333

Relationship management, key account management and customer orientation are concepts that have become central to modern management. This book is dedicated to illustrating and reflecting these concepts and their corresponding methods and instruments in depth. It is thereby focused on the business-to-business realm and equally applies to traditional industrial markets as well as to business-to-business services. Contributions include state-of-the-art research results that are conveyed in a comprehensible fashion to be applied in both executive education as well as in practice.