Communicating in Hospital Emergency Departments

• Main Authors: Slade, Diana (Author), Manidis, Marie (Author), McGregor, Jeannette (Author), Scheeres, Hermine (Author), Chandler, Eloise (Author), Stein-Parbury, Jane (Author), Dunston, Roger (Author), Herke, Maria (Author), Matthiessen, Christian M.I.M (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2015.
• Subjects: Social sciences.; Medicine.; Applied linguistics.; Communication.; Social Sciences.; Communication Studies.; Medicine/Public Health, general.; Applied Linguistics.

This book was conceived in response to the increasing recognition of the central role of communication in effective healthcare delivery, particularly in high-stress contexts. Over a three-year period, the research team investigated communication between patients and clinicians in five representative...

Table of Contents:

• The role of communication in safe and effective healthcare
• The context of communication in emergency departments
• The patient’s journey in the emergency department from triage to disposition
• Communication risk in clinician–patient consultations
• Effective clinician–patient communication: strategies for communicating medical knowledge
• Effective clinician–patient communication: strategies for bridging the interpersonal gap
• Action strategies for implementing change.