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02075nam a22004095i 4500 |
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978-3-8349-6936-1 |
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DE-He213 |
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20151204172145.0 |
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cr nn 008mamaa |
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110929s2012 gw | s |||| 0|eng d |
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|a 9783834969361
|9 978-3-8349-6936-1
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|a 10.1007/978-3-8349-6936-1
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|a Paluch, Stefanie.
|e author.
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|a Remote Service Technology Perception and its Impact on Customer-Provider Relationships
|h [electronic resource] :
|b An Empirical Exploratory Study in a B-to-B-setting /
|c by Stefanie Paluch.
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|a Wiesbaden :
|b Gabler Verlag,
|c 2012.
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|a XVIII, 419 p. 54 illus.
|b online resource.
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|a Remote services represent a young, but already important and fast growing form of technology-mediated services,. Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors. Based on the empirical data, she generates managerial implications for remote service providers on how to increase the technology adoption and reinforce the relationships with their customers in high-technology environments.
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|a Business.
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|a Marketing.
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|a Business and Management.
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|a Marketing.
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|a SpringerLink (Online service)
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|t Springer eBooks
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|i Printed edition:
|z 9783834931009
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|u http://dx.doi.org/10.1007/978-3-8349-6936-1
|z Full Text via HEAL-Link
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|a ZDB-2-SBE
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|a Business and Economics (Springer-11643)
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