Remote Service Technology Perception and its Impact on Customer-Provider Relationships An Empirical Exploratory Study in a B-to-B-setting /
Remote services represent a young, but already important and fast growing form of technology-mediated services,. Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develop...
Κύριος συγγραφέας: | Paluch, Stefanie (Συγγραφέας) |
---|---|
Συγγραφή απο Οργανισμό/Αρχή: | SpringerLink (Online service) |
Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
Γλώσσα: | English |
Έκδοση: |
Wiesbaden :
Gabler Verlag,
2012.
|
Θέματα: | |
Διαθέσιμο Online: | Full Text via HEAL-Link |
Παρόμοια τεκμήρια
-
Customer Relationship Management Concept, Strategy, and Tools /
ανά: Kumar, V., κ.ά.
Έκδοση: (2012) -
Customer Processes in Business-to-Business Service Transactions
ανά: Frauendorf, Janine
Έκδοση: (2006) -
Internet-Based Customer Value Management Developing Customer Relationships Online /
ανά: Doligalski, Tymoteusz
Έκδοση: (2015) -
Sales Negotiations in Professional Service Firms An Exploratory Study on Agenda Setting and Issue Management /
ανά: Prat, Mireia
Έκδοση: (2014) -
Product Customization
ανά: Hvam, Lars, κ.ά.
Έκδοση: (2008)