Wübben, M. (2009). Analytical CRM: Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings. Gabler.
Chicago Style (17th ed.) CitationWübben, Markus. Analytical CRM: Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings. Wiesbaden: Gabler, 2009.
MLA (8th ed.) CitationWübben, Markus. Analytical CRM: Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings. Gabler, 2009.
Warning: These citations may not always be 100% accurate.