Mobile Support in Customer Loyalty Management An Architectural Framework /
Mobile technology has developed extremely quickly from a niche position as an exclusive wireless voice transmission technology to a multimedia enabled mass market product. Little is known, however, how mobile services can be used most effectively to intensify customer loyalty. Christian Zeidler iden...
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Συγγραφή απο Οργανισμό/Αρχή: | |
Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
Γλώσσα: | English |
Έκδοση: |
Wiesbaden :
Gabler,
2009.
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Θέματα: | |
Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- and problem frame
- Requirements derived from relationship marketing and customer loyalty
- Mobile infrastructure perspective on the loyalty framework
- The reference model for the mobile supported loyalty scheme
- Analysis of business models for the mobile supported loyalty scheme
- Reference model evaluation
- Results and recommendations.