Coordination of Service Offshoring Subsidiaries in Multinational Corporations

• Κύριος συγγραφέας: Daub, Matthias (Συγγραφέας)
• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Wiesbaden : Gabler, 2009.
• Θέματα: Business.; Management.; Leadership.; Business and Management.; Business Strategy/Leadership.

The relocation of IT service delivery to low-cost countries is an established business strategy today. Matthias Daub develops a structured framework for the management of service offshore centers taking into account the strategic relevance of the services and the characteristics of their customer re...

Πίνακας περιεχομένων:

• Introduction – Approaching Service Offshoring
• Theoretical Foundations – Developing Building Blocks of Service Offshoring Typology
• Research Model and Propositions – Deriving Typology Dimensions from Organizational Theories
• A Typology of Service Offshoring Subsidiary – Combining Building Blocks and Dimensions
• Methodology – Preparing and Conducting Qualitative Research
• Results – Presenting Four Case Studies of Service Offshoring Subsidiaries in Eastern Europe
• Discussion – Findings from Cross-Case Analysis and Beyond
• Conclusions – What we have learned, What We Have Not learned, and What Might Come Next.