Coordination of Service Offshoring Subsidiaries in Multinational Corporations

• Main Author: Daub, Matthias (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Wiesbaden : Gabler, 2009.
• Subjects: Business.; Management.; Leadership.; Business and Management.; Business Strategy/Leadership.

The relocation of IT service delivery to low-cost countries is an established business strategy today. Matthias Daub develops a structured framework for the management of service offshore centers taking into account the strategic relevance of the services and the characteristics of their customer re...

Table of Contents:

• Introduction – Approaching Service Offshoring
• Theoretical Foundations – Developing Building Blocks of Service Offshoring Typology
• Research Model and Propositions – Deriving Typology Dimensions from Organizational Theories
• A Typology of Service Offshoring Subsidiary – Combining Building Blocks and Dimensions
• Methodology – Preparing and Conducting Qualitative Research
• Results – Presenting Four Case Studies of Service Offshoring Subsidiaries in Eastern Europe
• Discussion – Findings from Cross-Case Analysis and Beyond
• Conclusions – What we have learned, What We Have Not learned, and What Might Come Next.