Service Innovation Novel Ways of Creating Value in Actor Systems /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Toivonen, Marja (Editor)
• Format: Electronic eBook
• Language: English
• Published: Tokyo : Springer Japan : Imprint: Springer, 2016.
• Series: Translational Systems Sciences, 6
• Subjects: Business.; Management.; Industrial management.; Information technology.; Business > Data processing.; Service industries.; Business and Management.; Services.; Innovation/Technology Management.; IT in Business.

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainabilit...

Table of Contents:

• Preface
• Part 1: Services, Service Systems and Value Co-creation
• 1. Twenty Years of Service Innovation Research
• 2. Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation
• 3. Service Ecosystems Innovation in Systemic Perspective: Transitions and Co-evolutions
• 4. Social Innovations and Its Relationships with Service and System Innovations
• Part 2: Managing Service Innovation
• 5. Developing Service-Based Business Models: What Innovation Capability for What Dimension?
• 6. Innovating in Practices
• 7. Innovating Services Through Experiences: An Investigation of Services Cape’s Pivotal Role
• 8. Struggling at the Front Line: ICT and Service Innovation
• Part 3: Opportunities and Challenges for Service Innovation in Different Contexts
• 9. Service Innovation for Sustainability: Paths for Greening by Service Innovation
• 10. Innovation in Public Service Systems
• 11. Service Innovation in Industrial Contexts
• 12. The Role of Knowledge-Intensive Business Services in Innovation System: The Case of China
• 13. Internationalization as Innovation Driver in Services.