SpringerLink (Online service), Sawatani, Y., Spohrer, J., Kwan, S., & Takenaka, T. (2017). Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology. Springer Japan : Imprint: Springer.
Παραπομπή σε μορφή Chicago (17η εκδ.)SpringerLink (Online service), Yuriko Sawatani, James Spohrer, Stephen Kwan, και Takeshi Takenaka. Serviceology for Smart Service System: Selected Papers of the 3rd International Conference of Serviceology. Tokyo: Springer Japan : Imprint: Springer, 2017.
Παραπομπή σε μορφή MLA (8th εκδ.)SpringerLink (Online service), et al. Serviceology for Smart Service System: Selected Papers of the 3rd International Conference of Serviceology. Springer Japan : Imprint: Springer, 2017.
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