Business Process Transformation The Process Tangram Framework /

• Main Author: Sharma, Chitra (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: New Delhi : Springer India : Imprint: Springer, 2015.
• Series: Management for Professionals,
• Subjects: Business.; Leadership.; Information technology.; Business > Data processing.; Business and Management.; IT in Business.; Business Strategy/Leadership.; Information Systems Applications (incl. Internet).

This book presents a framework through transformation and explains  how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple solutions yet is es...

Table of Contents:

• Chapter 1: Introduction.- Chapter 2: Transformation Program, Triggers, Goals, Tools & Techniques.- Chapter 3: Culture and Communication
• Chapter 4: Success Factors
• Chapter 5: Process Modeling.- Chapter 6: Change Management
• Chapter 7: Managed Services – A Case of process Transformation?
• Chapter 8: Recapitulation and Application of ‘The Process Tangram’.