Service Quality for Facilities Management in Hospitals

• Main Authors: Sui Pheng, Low (Author), Rui, Zhu (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Singapore : Springer Singapore : Imprint: Springer, 2016.
• Subjects: Engineering.; Health care management.; Health services administration.; Practice of medicine.; Facility management.; Facility Management.; Practice and Hospital Management.; Health Care Management.

This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and prov...

Table of Contents:

• Introduction
• Facilities Management and Singapore’s Healthcare System
• SERVQUAL, the Kano model and QFD
• Conceptual Framework
• Research Methodology
• Data Analysis
• Discussions
• Conclusions.