Multidimensional Analysis of Conversational Telephone Speech

• Main Author: Köster, Friedemann (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Singapore : Springer Singapore : Imprint: Springer, 2018.
• Edition: 1st ed. 2018.
• Series: T-Labs Series in Telecommunication Services,
• Subjects: Signal processing.; Image processing.; Speech processing systems.; Application software.; Call centers.; Signal, Image and Speech Processing.; Information Systems Applications (incl. Internet).; Call Center/Customer Service.

This book presents a new diagnostic information methodology to assess the quality of conversational telephone speech. For this, a conversation is separated into three individual conversational phases (listening, speaking, and interaction), and for each phase corresponding perceptual dimensions are i...

Table of Contents:

• Introduction
• Fundamentals
• Speech Quality in a Telephone Conversation
• Perceptual Quality Space in a Telephone Conversation
• Direct Scaling of Perceptual Dimensions in a Conversational Situation
• Conversational Validation Experiments
• Resulting Quality Profile in a Telephone Conversation
• Instrumental Diagnostic Conversational Quality Modeling
• Conclusions.