Designing Service Machines Translating Principles of System Science to Service Design /

• Main Authors: Roy, Ram Babu (Author, http://id.loc.gov/vocabulary/relators/aut), Lillrank, Paul (http://id.loc.gov/vocabulary/relators/aut), V. K., Sreekanth (http://id.loc.gov/vocabulary/relators/aut), Torkki, Paulus (http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Singapore : Springer Singapore : Imprint: Springer, 2019.
• Edition: 1st ed. 2019.
• Series: Translational Systems Sciences, 15
• Subjects: Service industries.; Management information systems.; Management.; Industrial management.; Operations research.; Decision making.; Services.; Business Information Systems.; Innovation/Technology Management.; Operations Research/Decision Theory.

This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and process...

Table of Contents:

• Dedication
• Foreword
• Preface
• Acknowledgments
• List of abbreviations
• Introduction
• The conceptual tools
• The Service Machine
• Case studies
• Summary and Discussion
• References.