Designing Service Machines Translating Principles of System Science to Service Design /
This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and process...
Κύριοι συγγραφείς: | , , , |
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Συγγραφή απο Οργανισμό/Αρχή: | |
Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
Γλώσσα: | English |
Έκδοση: |
Singapore :
Springer Singapore : Imprint: Springer,
2019.
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Έκδοση: | 1st ed. 2019. |
Σειρά: | Translational Systems Sciences,
15 |
Θέματα: | |
Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- Dedication
- Foreword
- Preface
- Acknowledgments
- List of abbreviations
- Introduction
- The conceptual tools
- The Service Machine
- Case studies
- Summary and Discussion
- References.