Designing Service Machines Translating Principles of System Science to Service Design /

This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and process...

Πλήρης περιγραφή

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριοι συγγραφείς: Roy, Ram Babu (Συγγραφέας, http://id.loc.gov/vocabulary/relators/aut), Lillrank, Paul (http://id.loc.gov/vocabulary/relators/aut), V. K., Sreekanth (http://id.loc.gov/vocabulary/relators/aut), Torkki, Paulus (http://id.loc.gov/vocabulary/relators/aut)
Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
Γλώσσα:English
Έκδοση: Singapore : Springer Singapore : Imprint: Springer, 2019.
Έκδοση:1st ed. 2019.
Σειρά:Translational Systems Sciences, 15
Θέματα:
Διαθέσιμο Online:Full Text via HEAL-Link
Πίνακας περιεχομένων:
  • Dedication
  • Foreword
  • Preface
  • Acknowledgments
  • List of abbreviations
  • Introduction
  • The conceptual tools
  • The Service Machine
  • Case studies
  • Summary and Discussion
  • References.