TA-Q-BIN Service Excellence and Innovation in Urban Logistics /

• Main Authors: Liu, Qizhang (Author), Goh, Mark (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Singapore : Springer Singapore : Imprint: Springer, 2015.
• Edition: 1st ed. 2015.
• Series: Management for Professionals,
• Subjects: Business.; Management.; Industrial management.; Production management.; Business ethics.; Service industries.; Business and Management.; Operations Management.; Business Ethics.; Innovation/Technology Management.; Services.

This book reveals the secrets of Yamato Transport’s success in maintaining and extending its leadership in Japan’s domestic parcel delivery market. It presents six cases that illustrate how Yamato's flagship service, TA-Q-BIN, has evolved since the 1970s to the benefit of consumers, particularl...

Table of Contents:

• Preface
• Chapter 1: Introduction
• Chapter 2: Urban Logistics in Asia
• Chapter 3: TA-Q-BIN, The Last-Mile Delivery
• Chapter 4: An Innovation in Last-Mile Delivery
• Chapter 5: Power of Gemba
• Chapter 6: Express Delivery - Sustainable Advantage through Corporate Social Responsibility
• Chapter 7: Saishunkan - Rejuvenation by Living in Harmony with Nature (and Customers)
• Chapter 8: Delivering B2B with TA-Q-BIN
• Chapter 9: Standardization and Customization
• Chapter 10: Interview with Makoto Kigawa
• Appendices.