Quality services and experiences in hospitality and tourism /

• Other Authors: Cai, Liping A. (Editor), Alaedini, Pooya, 1967- (Editor)
• Format: eBook
• Language: English
• Published: Bingley, U.K. : Emerald Publishing Limited, 2018.
• Series: Bridging tourism theory and practice ; v. 9.
• Subjects: Customer services > Quality control.; Hospitality > Customer services.; Tourism > Customer services.; Business & Economics > Industries > Hospitality, Travel & Tourism.; Tourism industry.

This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the acad...

Table of Contents:

• Prelims
• Introduction: integrating experiences in the study of service quality
• Destinations in Iran, Hong Kong, and the United States
• Tourists at the core
• Hotels, conferences, and big data
• References
• Index.