Quality management : tools, methods, and standards /

• Κύριοι συγγραφείς: Sartor, Marco (Συγγραφέας), Orzes, Guido (Συγγραφέας)
• Μορφή: Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Bingley, U.K. : Emerald Publishing Limited, 2019.
• Θέματα: Quality control.; Business & Economics > General.; Business & management.

The current economic climate, characterized by growing international competition, is forcing companies to rethink their approach in terms of strategy, the customer and supplier relationship, processes and human resource management. In this context, 'quality management' - synonymous with ef...

Πίνακας περιεχομένων:

• Prelims
• 1. History of quality
• 2. Stakeholder management
• 3. Statistical tools for quality management
• 4. The balanced scorecard
• 5. Quality function deployment (QFD)
• 6. Benchmarking
• 7. Customer satisfaction analyses
• 8. Failure mode and effect analysis (FMEA)
• 9. Lean management
• 10. Six sigma
• 11. Process mapping and indicators
• 12. ISO 9000 quality standards
• 13. ISO 14001
• 14. ISO 45001
• 15. ISO/IEC 27001
• 16. SA 8000
• Index.