Quality management : tools, methods, and standards /

• Main Authors: Sartor, Marco (Author), Orzes, Guido (Author)
• Format: eBook
• Language: English
• Published: Bingley, U.K. : Emerald Publishing Limited, 2019.
• Subjects: Quality control.; Business & Economics > General.; Business & management.

The current economic climate, characterized by growing international competition, is forcing companies to rethink their approach in terms of strategy, the customer and supplier relationship, processes and human resource management. In this context, 'quality management' - synonymous with ef...

Table of Contents:

• Prelims
• 1. History of quality
• 2. Stakeholder management
• 3. Statistical tools for quality management
• 4. The balanced scorecard
• 5. Quality function deployment (QFD)
• 6. Benchmarking
• 7. Customer satisfaction analyses
• 8. Failure mode and effect analysis (FMEA)
• 9. Lean management
• 10. Six sigma
• 11. Process mapping and indicators
• 12. ISO 9000 quality standards
• 13. ISO 14001
• 14. ISO 45001
• 15. ISO/IEC 27001
• 16. SA 8000
• Index.