Change and continuity management in the public sector : the DALI model for effective decision-making /

• Κύριος συγγραφέας: Dalli Gonzi, Rebecca (Συγγραφέας)
• Άλλοι συγγραφείς: Grima, Simon (Επιμελητής έκδοσης)
• Μορφή: Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Bingley, U.K. : Emerald Publishing Limited, 2019.
• Θέματα: Organizational behavior > Management.; Decision making.; Business & Economics > Decision-Making & Problem Solving.; Business & management.

The customer problem in the public sector appears when too many processes are in place and staff volumes are too large to adapt to sudden change. As situations evolve and solutions are required, public managers are faced with an overload of information for decision-making, as normal day-to-day polic...

Πίνακας περιεχομένων:

• Prelims
• Chapter 1: Introduction: setting a standard for service
• Chapter 2: Public sector responses to radical change: an analysis of theoretical models
• Chapter 3: Public sector cases: decision-making and response
• Chapter 4: The results
• Chapter 5: Conclusions and reflections
• Appendix 1 Online survey
• Appendix 2 Focus group discussions: workshop-based setting
• Bibliography
• Index.