Change and continuity management in the public sector : the DALI model for effective decision-making /

• Main Author: Dalli Gonzi, Rebecca (Author)
• Other Authors: Grima, Simon (Editor)
• Format: eBook
• Language: English
• Published: Bingley, U.K. : Emerald Publishing Limited, 2019.
• Subjects: Organizational behavior > Management.; Decision making.; Business & Economics > Decision-Making & Problem Solving.; Business & management.

The customer problem in the public sector appears when too many processes are in place and staff volumes are too large to adapt to sudden change. As situations evolve and solutions are required, public managers are faced with an overload of information for decision-making, as normal day-to-day polic...

Table of Contents:

• Prelims
• Chapter 1: Introduction: setting a standard for service
• Chapter 2: Public sector responses to radical change: an analysis of theoretical models
• Chapter 3: Public sector cases: decision-making and response
• Chapter 4: The results
• Chapter 5: Conclusions and reflections
• Appendix 1 Online survey
• Appendix 2 Focus group discussions: workshop-based setting
• Bibliography
• Index.