Delivering ITSM for business maturity : a practical framework /
IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture...
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| Format: | eBook |
| Language: | English |
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Bingley, U.K. :
Emerald Publishing Limited,
2019.
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| Series: | Emerald points.
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| Subjects: | |
| Online Access: | Full Text via HEAL-Link |
