Functionality, intentionality and morality
| Other Authors: | , , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Bingley, U.K. :
Emerald,
2007.
|
| Series: | Research on emotion in organizations ;
v. 3. |
| Subjects: | |
| Online Access: | Full Text via HEAL-Link |
Table of Contents:
- The end of expressionism : a conditional approach to bounded emotionality in organizations / Claire E. Ashton-James
- Leveraging emotions in value management of brands and products / Leslie J. Harrington
- The intentional use of service recovery strategies to influence consumer emotion, cognition and behavior / Dominique A. Keeffe, Rebekah Russell-Bennett, Alastair Tombs
- Leading with a smile : the influence of managers' leadership behavior on the emotional experience of employees and customers / Ronit Kark, Hana Medler-Liraz
- Emotion management in cross-cultural perspective : 'smile training' in Japanese and North American service organizations / Aviad E. Raz, Anat Rafaeli
- Incorporation of emotional labor in the demand-control-support model : the relation with emotional exhaustion and personal accomplishment in nurses / Gérard Näring, Annemarie van Droffelaar
- Building a climate of trust during organizational change : the mediating role of justice perceptions and emotion / Nell Kimberley, Charmine E.J. Härtel
- Emotional capital in caring work / Tuija Virkki
- How 'bad apples' spoil the bunch : faultlines, emotional levers, and exclusion in the workplace / Charmine E.J. Härtel, Debra Panipucci
- The use, overuse, and misuse of affect, mood, and emotion in organizational research / Véronique Tran
- Investigating the emotional basis of charismatic leadership : the role of leaders positive mood and emotional intelligence / Frank Walter, Heike Bruch
- Team emotion recognition accuracy and team performance / Hillary Anger Elfenbein, Jeffrey T. Polzer, Nalini Ambady
- Overview : functionality, intentionality and morality / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe.
