Shared services as a new organizational form
Organizations increasingly establish Shared Service Centers, either for transactional (administrative) or transformational (organizational change) purposes. Their popularity originates from a combination of efficiency gains and an increase in service quality, without giving up control of the organiz...
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Bingley, U.K. :
Emerald,
2014.
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| Series: | Advanced series in management (Unnumbered) ;
v. 13. |
| Subjects: | |
| Online Access: | Full Text via HEAL-Link |
Table of Contents:
- Shared service centers : from cost savings to new ways of value creation and business administration / J. Strikwerda
- Managing boundaries better : the key to more effective HR shared services / Peter Reilly
- Shared services : standardization, formalization and control : a structured literature review / Tanya Bondarouk, Christina-Maria Friebe
- What is shared services? / Joseph Soalheira, Greg Timbrell
- Governance and control of shared service centres / Reinald Minnaar
- Structuring shared services : realizing SSC benefits through end-users' usage of an HR portal / Jeroen Meijerink, Joost ten Kattelaar, Michel Ehrenhard
- A knowledge management perspective to Shared Service Centres : a case study of a finance SSC / Ian Herbert, Will Seal
- Value creation by transactional Shared Service Centers : mapping capabilities / Marco Maatman, Tanya Bondarouk
- Interorganizational Shared Services : creating value across organizational boundaries / Paul C. van Fenema, Bianca Keers, Henk Zijm.
