Σχεδιασμός και βελτίωση διαδικασίας της υπηρεσίας
The fourth chapter describes the concept of the process and its significance for service companies. In addition, the basic elements that should be taken into account for the design of the service process, the role of technology and the methods which can be used for its evaluation and improvement are...
| Κύριοι συγγραφείς: | , , , |
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| Μορφή: | 7 |
| Γλώσσα: | Greek |
| Έκδοση: |
2016
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| Θέματα: | |
| Διαθέσιμο Online: | http://localhost:8080/jspui/handle/11419/4984 |
| Περίληψη: | The fourth chapter describes the concept of the process and its significance for service companies. In addition, the basic elements that should be taken into account for the design of the service process, the role of technology and the methods which can be used for its evaluation and improvement are presented. |
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