Σχεδιασμός και βελτίωση διαδικασίας της υπηρεσίας

• Main Authors: Chytiris, Leonidas, Anninos, Loukas, Χυτήρης, Λεωνίδας, Άννινος, Λουκάς
• Format: 7
• Language: Greek
• Published: 2016
• Subjects: ΠΟΙΟΤΗΤΑ; ΥΠΗΡΕΣΙΕΣ; ΜΑΝΑΤΖΜΕΝΤ; ΠΟΙΟΤΗΤΑ ΥΠΗΡΕΣΙΩΝ; ΑΝΘΡΩΠΙΝΟΙ ΠΟΡΟΙ; ΜΕΤΡΗΣΗ ΠΟΙΟΤΗΤΑΣ ΥΠΗΡΕΣΙΩΝ; Quality; Services; Management; Service Quality; Human Resources; Service Quality Measurement

The fourth chapter describes the concept of the process and its significance for service companies. In addition, the basic elements that should be taken into account for the design of the service process, the role of technology and the methods which can be used for its evaluation and improvement are...