Διοίκηση ανθρώπινων πόρων και υπηρεσίες

• Main Authors: Chytiris, Leonidas, Anninos, Loukas, Χυτήρης, Λεωνίδας, Άννινος, Λουκάς
• Format: 7
• Language: Greek
• Published: 2016
• Subjects: ΠΟΙΟΤΗΤΑ; ΥΠΗΡΕΣΙΕΣ; ΜΑΝΑΤΖΜΕΝΤ; ΠΟΙΟΤΗΤΑ ΥΠΗΡΕΣΙΩΝ; ΑΝΘΡΩΠΙΝΟΙ ΠΟΡΟΙ; ΜΕΤΡΗΣΗ ΠΟΙΟΤΗΤΑΣ ΥΠΗΡΕΣΙΩΝ; Quality; Services; Management; Service Quality; Human Resources; Service Quality Measurement

The fifth chapter describes the relationship between human resources - service quality and its significance. In addition, the chapter refers to the pressures that the service personnel often faces, discusses the methods that can be used for dealing with these pressures effectively and analyzes the m...