Περιβάλλον, αξιοποίηση των πόρων και τεχνολογία στις επιχειρήσεις παροχής υπηρεσιών

• Κύριοι συγγραφείς: Chytiris, Leonidas, Anninos, Loukas, Χυτήρης, Λεωνίδας, Άννινος, Λουκάς
• Μορφή: 7
• Γλώσσα: Greek
• Έκδοση: 2016
• Θέματα: ΠΟΙΟΤΗΤΑ; ΥΠΗΡΕΣΙΕΣ; ΜΑΝΑΤΖΜΕΝΤ; ΠΟΙΟΤΗΤΑ ΥΠΗΡΕΣΙΩΝ; ΑΝΘΡΩΠΙΝΟΙ ΠΟΡΟΙ; ΜΕΤΡΗΣΗ ΠΟΙΟΤΗΤΑΣ ΥΠΗΡΕΣΙΩΝ; Quality; Services; Management; Service Quality; Human Resources; Service Quality Measurement

The chapter analyses the significance of location for service companies while it identifies and describes the factors that should be taken into account in relevant decisions. In addition, the meaning of the term "servicescape" is presented. The chapter highlights the importance of resource utilization as well as the development and management of suppliers` network. Furthermore, the role of technology in services and e services are discussed.