Αξιολόγηση και βελτίωση της ποιότητας υπηρεσιών
The chapter presents the concept of business excellence and makes a brief reference to relevant frameworks. Further on, the chapter refers to service quality frameworks, describes the meaning and significance of service recovery and effective complaint management as well as the meaning and types of...
| Main Authors: | , , , |
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| Format: | 7 |
| Language: | Greek |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://localhost:8080/jspui/handle/11419/4988 |
