Airport business excellence : a holistic approach to performance management

Aviation business is a primary impetus for the global economy and airports pose a central position in the aviation system. Air transport restructuring of the last three decades has increased the demand for performance improvement in all nodes of the air transport pipeline. Nevertheless, airports are...

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Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας: Παράσχη, Παρασκευή
Άλλοι συγγραφείς: Γεωργόπουλος, Αντώνιος
Μορφή: Thesis
Γλώσσα:English
Έκδοση: 2018
Θέματα:
Διαθέσιμο Online:http://hdl.handle.net/10889/11252
id nemertes-10889-11252
record_format dspace
spelling nemertes-10889-112522022-09-05T14:07:08Z Airport business excellence : a holistic approach to performance management Επιχειρηματική αριστεία αεροδρομίων : μια ολιστική προσέγγιση στη διαχείριση απόδοσης Παράσχη, Παρασκευή Γεωργόπουλος, Αντώνιος Γεωργόπουλος, Αντώνιος Καλδής, Παναγιώτης Παπαθεοδώρου, Ανδρέας Πέππας, Παύλος Πολυχρονίου, Παναγιώτης Παπαδημητρίου, Δήμητρα Τσαγκανός, Αθανάσιος Paraschi, Paraskevi Airports Performance measurement Business excellence Holistic method Airport Business Excellence Model (ABEM) EFQM Αεροδρόμια Ολιστική μέθοδος Μέτρηση απόδοσης Επιχειρηματική αριστεία 387.74 Aviation business is a primary impetus for the global economy and airports pose a central position in the aviation system. Air transport restructuring of the last three decades has increased the demand for performance improvement in all nodes of the air transport pipeline. Nevertheless, airports are still treated more like infrastructures rather than enterprises, with their efficiency almost exclusively measured in operational and financial terms. The current study is the first known attempt to deal with airport performance in a holistic manner. We approach airports as integrated business ecosystems and we borrow concepts from ecology science to explore their interacting components. We first investigate airports biotic factors, i.e. all living airport participants and their relations. To do so, we develop a novel Airport Business Excellence Model (ABEM) which assesses airport performance using twelve groups of criteria: Leadership, Strategy, HRM, Suppliers and Resources, Partners and Customers, Processes, Products and Services, People results, Operational results, Quality results, Customer results, Society results and Financial results. ABEM was applied to a pluralistic sample of 143 airports in 92 states all over the world. The total performance score derived from ABEM application was subsequently associated with abiotic determinants of the external environment, in order to draw the overall picture of Airport Ecosystem Performance. The study results indicate that airport biotic factors weave a complex nexus of interactions, with Leadership and Strategy displaying the broader impact. Rather surprisingly, Financial results were not considered of primary importance contrary to the People and Operational results that were estimated as more crucial to achieving airport excellence. Regarding the environmental abiotic factors, our findings further support and extend the existing literature, concluding that low seasonality (50-60%), a big airport size between 60 and 80 million WLUs and a combination of Light-handed/monitoring with Dual Till regulation scheme have a positive contribution to the airport performance. On the contrary, hosting no airlines as home base, having a mixed ownership/public management or public ownership/private management, the absence of any Performance Management System and the combination of public ownership with RoR regulatory framework have a negative influence. Finally, we studied the joint impact of the biotic and abiotic performance determinants, finding that the contribution of the software factors is more significant than the effect of the business surroundings to the overall performance of the airport ecosystem. Η Διατριβή πραγματεύεται μια ολιστική προσέγγιση στη μέτρηση της απόδοσης των αεροδρομίων θεωρώντας τα ως επιχειρησιακά οικοσυστήματα και μελετώντας τόσο τους βιοτικούς όσο και τους αβιοτικούς τους παράγοντες. Η διατριβή αναπτύσσει το μοντέλο επιχειρηματικής αριστείας Airport Business Excellence Model (ABEM) και το εφαρμόζει σε παγκόσμιο δείγμα 143 αεροδρομίων σε 92 χώρες. 2018-05-14T15:28:30Z 2018-05-14T15:28:30Z 2017-12 Thesis http://hdl.handle.net/10889/11252 en Η ΒΚΠ διαθέτει αντίτυπο της διατριβής σε έντυπη μορφή στο βιβλιοστάσιο διδακτορικών διατριβών που βρίσκεται στο ισόγειο του κτιρίου της. 0 application/pdf
institution UPatras
collection Nemertes
language English
topic Airports
Performance measurement
Business excellence
Holistic method
Airport Business Excellence Model (ABEM)
EFQM
Αεροδρόμια
Ολιστική μέθοδος
Μέτρηση απόδοσης
Επιχειρηματική αριστεία
387.74
spellingShingle Airports
Performance measurement
Business excellence
Holistic method
Airport Business Excellence Model (ABEM)
EFQM
Αεροδρόμια
Ολιστική μέθοδος
Μέτρηση απόδοσης
Επιχειρηματική αριστεία
387.74
Παράσχη, Παρασκευή
Airport business excellence : a holistic approach to performance management
description Aviation business is a primary impetus for the global economy and airports pose a central position in the aviation system. Air transport restructuring of the last three decades has increased the demand for performance improvement in all nodes of the air transport pipeline. Nevertheless, airports are still treated more like infrastructures rather than enterprises, with their efficiency almost exclusively measured in operational and financial terms. The current study is the first known attempt to deal with airport performance in a holistic manner. We approach airports as integrated business ecosystems and we borrow concepts from ecology science to explore their interacting components. We first investigate airports biotic factors, i.e. all living airport participants and their relations. To do so, we develop a novel Airport Business Excellence Model (ABEM) which assesses airport performance using twelve groups of criteria: Leadership, Strategy, HRM, Suppliers and Resources, Partners and Customers, Processes, Products and Services, People results, Operational results, Quality results, Customer results, Society results and Financial results. ABEM was applied to a pluralistic sample of 143 airports in 92 states all over the world. The total performance score derived from ABEM application was subsequently associated with abiotic determinants of the external environment, in order to draw the overall picture of Airport Ecosystem Performance. The study results indicate that airport biotic factors weave a complex nexus of interactions, with Leadership and Strategy displaying the broader impact. Rather surprisingly, Financial results were not considered of primary importance contrary to the People and Operational results that were estimated as more crucial to achieving airport excellence. Regarding the environmental abiotic factors, our findings further support and extend the existing literature, concluding that low seasonality (50-60%), a big airport size between 60 and 80 million WLUs and a combination of Light-handed/monitoring with Dual Till regulation scheme have a positive contribution to the airport performance. On the contrary, hosting no airlines as home base, having a mixed ownership/public management or public ownership/private management, the absence of any Performance Management System and the combination of public ownership with RoR regulatory framework have a negative influence. Finally, we studied the joint impact of the biotic and abiotic performance determinants, finding that the contribution of the software factors is more significant than the effect of the business surroundings to the overall performance of the airport ecosystem.
author2 Γεωργόπουλος, Αντώνιος
author_facet Γεωργόπουλος, Αντώνιος
Παράσχη, Παρασκευή
format Thesis
author Παράσχη, Παρασκευή
author_sort Παράσχη, Παρασκευή
title Airport business excellence : a holistic approach to performance management
title_short Airport business excellence : a holistic approach to performance management
title_full Airport business excellence : a holistic approach to performance management
title_fullStr Airport business excellence : a holistic approach to performance management
title_full_unstemmed Airport business excellence : a holistic approach to performance management
title_sort airport business excellence : a holistic approach to performance management
publishDate 2018
url http://hdl.handle.net/10889/11252
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