Airport business excellence : a holistic approach to performance management

• Main Author: Παράσχη, Παρασκευή
• Other Authors: Γεωργόπουλος, Αντώνιος
• Format: Thesis
• Language: English
• Published: 2018
• Subjects: Airports; Performance measurement; Business excellence; Holistic method; Airport Business Excellence Model (ABEM); EFQM; Αεροδρόμια; Ολιστική μέθοδος; Μέτρηση απόδοσης; Επιχειρηματική αριστεία; 387.74

Aviation business is a primary impetus for the global economy and airports pose a central position in the aviation system. Air transport restructuring of the last three decades has increased the demand for performance improvement in all nodes of the air transport pipeline. Nevertheless, airports are...