Affective relationships between users and libraries in times of economic stress

• Main Authors: Giannopoulou, Angeliki, Tsakonas, Giannis
• Other Authors: Γιαννοπούλου, Αγγελική
• Format: Conference (paper)
• Language: English
• Published: 2014
• Subjects: Ικανοποίηση χρηστών; Αξιολόγηση εξυπηρέτησης; Ελληνικές ακαδημαϊκές βιβλιοθήκες; Ποιότητα εξυπηρέτησης; Service evaluation; Greek academic libraries; User satisfaction; Service quality; Stimulus - Organism – Response framework

Academic libraries are considered as key factors in the educational system of a country and strong pylons for the economic and societal development. During the current economic recession, libraries have been struck by severe budget cuts that have forced them to shrink and to reconsider services to t...